Return Policy

If you have a problem with your order, you have received a damaged item, or just simply the product is not up to your expectations, please request a refund by contacting us either on our Contact Us page or by sending us an email at contact@evolveyourself.co.uk mentioning the reason of the request.

You should receive an email with the return instructions within 1-2 working days.

Please return the product ONLY after you have received a confirmation email!

Once the product has been returned to us and inspected, we will issue a refund.

Return Requirements

Please return the item in its original packaging, and make sure all of goods are safely packed.

We cannot consider an item as defective if the correct product care guidelines have not been followed and the damage to the product is clearly due to wear and tear, misuse, or accidental damage.

To ensure that your parcel arrives safely, we strongly advise using a Tracked or Signed for Delivery option. 

We are not liable if we do not receive a returned package!

Please make sure to add the invoice to any returning parcel!

Change of mind

In case of change of mind, please contact us as soon as possible for arranging a return. We are only accepting returns for new and unused products within 10 days of delivery for a full refund of the cost of the goods only(excluding postage).

Order Cancellation

If you will wish to cancel an order, please contact us within 12 hours of purchase! If the order has not been posted, we will issue a full refund straight away! If we already had posted the item, you must return the product to us before any refund being issued.

Damaged, missing or faulty items

We are committed to be a trustworthy and reliable seller, hence we are carefully checking each product before posting and make sure that its quality is adequate, however we can not guarantee that the product will reach the client in the same state as it might get damaged in transit.

When receiving the delivery box, please check carefully if you have all the items in your order.

If any products are missing, damaged or faulty, we will require a picture of delivery packing along with the invoice received and the damaged/faulty item. 

Please be aware that we can not process a return if a photo of the delivered parcel(item) and invoice won't be provided.

Goods that are damaged,faulty , or incorrectly shipped will be fully refunded, for both the initial and return shipping costs. This is only valid if the item has been damaged in transit or if using the product according to the manufacturer's instructions and if the goods are returned to us within 15 days of delivery!

We will not be held responsible for incorrect addresses given by customers. 

Incorrect delivery details

We will not be held responsible for incorrect addresses given by customers. 

Before submitting details, please double-check that you have entered the correct delivery address.

Please double-check that your shipping information is complete and accurate. 

If items are returned due to a customer's incorrect address, you will be charged for extra shipping costs. 

Due to the customer's mistake, a resend fee must be paid for the item to be delivered to the correct address. This would not be a legitimate excuse for cancellation or refund!

Refunds

Once we have received your return and the item has been inspected, you will receive an email confirmation in case your refund has been accepted and we will issue a refund straight away. It might take up to 10 working days for the money to reflect back in to your bank account.

Right to Deny

Evolve Yourself reserves the right to inspect the product if it is deemed appropriate.  If a return did not follow our returns policy or was not approved and confirmed via email prior to receipt, Evolve Yourself reserves the right to deny the return.